Posts Tagged ‘ontario landlord help’

Results from the Bedbug Summit II

Saturday, November 27th, 2010

Recommendations and Strategies:

Arising from the Bed Bug Summit at Queen’s Park,
held on September 29, 2010,
to help Combat, Control and Contain Bed Bug Infestations in our Communities and Our Province

By:  MPP Mike Colle

1.       Province-Wide Public Education and Public Awareness Campaign

A successful strategy in the fight against Bed Bugs requires the  cooperation of everyone, including all levels of government, public and private stakeholders, and the public at large.

A province-wide public education and public awareness campaign should be developed by the Province of Ontario, to ensure the public is aware of ways in which  they can identify, prevent, and control Bed Bug infestation.

The Provincial Government should develop a public education campaign in partnership with local public health agencies, local municipalities, local school  boards, local transit authorities, hospitals, private sector partners in housing, and the  hospitality industry.

Brochures, advertisements, public transit and public service announcements, in multiple languages, should be distributed to the public at large, which includes information on how to identify, prevent and control Bed Bugs.

Information kits should be made available to landlords, schools, long-term care facilities, hospitals, and public and private facilities such as hotels, motels, libraries,  and so forth, that may be susceptible to Bed Bug infestations.

The public awareness campaign should include a wide use of online resources such as websites and social media.

An information hotline must also be created, where residents can call to report Bed Bug infestations or express any questions or concerns.   This province-wide public education and public awareness campaign, should
contain consistent messaging across the Province, in clear, plain English, that the general public can easily understand.

2.        Scientific Base Line Study to Examine the Causes and Effects of  Bed Bug Infestations in Ontario

The Province should establish a panel of experts, to determine what the safest and most effective practices are to control and prevent Bed Bug infestations,  (i.e. examining the safety and effectiveness of various chemicals and strategies such  as the use of heat and cold treatment), and the effectiveness of home remedies.

3.        Review of Provincial Legislation

The Province should undertake a review of legislation, such as the Landlord and Tenant Act, the Municipal Licensing Act, Ontario Works Legislation, and the Occupational Health Act, to determine whether steps have to be taken to ensure that these Provincial Laws are compatible with the initiatives needed to combat Bed Bugs.

4.        Focused Training of Public Service

The Province should ensure that relevant Public Servants are given the proper orientation and background in order to better deal with Bed Bug infestation, and how  they can partner in providing solutions and proper protocols to prevent  infestations throughout their Ministry or Agency.

5.        Federal Government Action Required

The Federal Government needs to undertake a national overview in tracking the  infestation of Bed Bugs across the country.   The Federal Government should examine the possibility of establishing new procedures, at various border crossings, to ensure that proper protocols and inspections are undertaken to stop the importation of Bed Bugs into Canada.

There needs to be an audit undertaken of possible sources of cross border  infestation, such as the importation of used vehicles, furniture, and clothing.  While the more obvious vehicles (i.e. trucks delivering mattresses, furniture,
and clothing) should be inspected, other delivery vehicles should also be inspected to ensure Bed Bugs are not being transported within vehicles (such as moving vans and used vehicles).

6.        Partnership with Local Public Health Units

The Province should partner with local public health units, to track the existence of infestations throughout the Province.   The Province should also partner with local public health units, every Residential health and social service agency, public agencies in hospitals, hotels,  motels, hostels, schools, long-term care facilities, and local Community Care Access Centres (CCAC’s), to establish better training and awareness, and to establish better front line containment and prevention strategies in high risk areas.

7.        Funding and Support for Non-Profit Housing Providers

The Province should undertake to provide funding and support for Housing Providers, in their efforts to contain and combat infestations in acute and serious cases, where immediate intervention is warranted.  This intervention could be modeled in a pilot project that would replicate the Extreme Cleaning currently being practiced by some of the social service providers in the City of Toronto.

8.       Comprehensive Strategy to Deal with our Most Vulnerable

A comprehensive strategy to deal with our most vulnerable residents should be  established.   The Province needs to establish a series of strategies that will support  vulnerable individuals that reside in assisted public housing that, through no fault of  their own, have been infested with Bed Bugs and are unable to cope, due to a mental
or physical disability, age, frailty, lack of financial resources, or lack of support to deal with the infestation.

There needs to be a coordinated strategy employed, that would include public health nurses, public health agencies, social service agencies (such as Woodgreen Community Services and St. Clair West Services for Seniors), to work hand in hand with public housing providers.   The Province should also find ways to fund treatment and cleaning of Bed
Bugs for vulnerable and low-income residents.  There is a need for expert intensive case management to assist people in  preparing homes for treatment, recovering from treatment, and avoiding repeat outbreaks. High Support Case Management for vulnerable individuals is required in order to attend to their needs.

9.   Need for  Provincial Coordination

The Province (either through the Chief Medical Officer of Health, the Ministry of Health and Long-Term Care, or the Ministry of Municipal Affairs and Housing),  needs to ensure that all government ministries and their resources are made available in this battle against Bed Bug infestation.   A designated office should provide coordination and information sharing for all  parts of government that might be helpful in dealing with this challenge.

This central office could be established to focus on the immediate actions  needed to contain this infestation, and to recommend long-term strategies, and  long-term actions required to prevent and control Bed Bug infestation.

The designation of an individual (or individuals), to oversee this office and co-ordinate a provincial response is essential.

10.   Establishment of a Private Sector “Roundtable Partnership”

The Province should help establish a private sector “Roundtable Partnership”,  to see how the private sector might be able to support the local governments, and the Provincial Government, in their efforts to combat Bed Bugs.

The private sector might be asked to contribute support in providing products (i.e. mattress covers, discounted furniture, and vacuum cleaners) to those of low  income, who are unable to deal with the high costs associated with Bed Bug  Infestation.

11.  Establishment of an Expert Panel of Scientists

The Province should establish an expert panel of scientists from both within government and outside of government, to advise and support government scientists and public health experts who are engaged in Bed Bug infestation control,
containment, and combat.   This panel needs to ensure there is a national and international intervention and best practices regime established for ongoing state of the art remedies.

12.   Establishment of Best Practices for Pest Control

The Province, in cooperation with Pest Control experts, should determine the best method model for pest control protocols. There needs to be coordination, and an effort to work with pest control experts, to develop ongoing best practices (and the safest strategies), in dealing with infestations.  Training, and possible certification of
qualified individuals to deal with Bed Bugs is also recommended.

There needs to be an effort to eliminate delays and confusion in the approval of safe chemicals to fight Bed Bug infestation.   A full scale Integrated Pest Management System needs to be developed and shared with all professional pest management stakeholders.

13.   Long-Term Sealing, Caulking, Scrubbing Program

There needs to be implementation of a long-term sealing, caulking, scrubbing program, that would be established as a possible standard for all Public Health Agencies, in cooperation with public housing providers and other residential housing providers

14.  Examination of Over the Counter Chemicals

Over the Counter sales of chemicals to the general public should be examined and evaluated for their safety and effectiveness.

15.   Role for Our Schools in Expanding Awareness

All school boards should undertake a public awareness campaign through parents, teachers, and students, to educate them on the control and hazards of Bed Bug infestations.

16.   Strategy for Seniors

There needs to be an organized outreach program undertaken by the Province,  in cooperation with municipal authorities, that focuses on the special needs of our Seniors and the strategies that could be employed to help vulnerable seniors deal with Bed Bug infestations.

17.   Review Building Code Guidelines and Procedures for New  Construction and Renovations

Possible new building practices should be examined (especially for multi-resident homes), that would help in preventing future infestations. These  practices should also be applied to building renovations, so that any renovations would be completed in a manner that would help prevent Bed Bug infestations from spreading (i.e. possible use of diatomaceous earth).

18.   Establish Best Practices for Waste Disposal Protocols

Best Practices for Waste Disposal Protocols should be established, especially in the case of items such as mattresses, used furniture, clothing, and toys. The General Public should be warned on the risks associated with bringing used items into their homes or places of employment, without proper cleaning and disinfection.

19.   Used Goods Warnings

Clear, identifiable warnings need to be placed on household items (such as mattresses, furniture, toys, and clothing), which have been discarded because of Bed Bug infestation. Perhaps the use of a simple large orange “X” might be

20.   Minimum Standard Benchmarks and Protocols for Schools

There should be minimum set of standards set in place, highlighting  benchmarks in schools, day care centres, colleges and universities, in the identification, control, and methodology used in dealing with Bed Bug infestation.


Thank you to all who attended the Bed Bug Summit at Queen’s Park, and who made their most helpful contributions.

It is imperative that all sectors of society engage in a comprehensive and  co-operative effort to fight Bed Bug infestation.  The longer we delay in taking a leadership role, the more difficult and costly it will be to stem the spread of
infestation, and the more severe the negative health and economic impacts of Bed  Bugs will be on the people of Ontario.

Tenant Screening Advice from the Debt Collector Who Tracks Them Down

Saturday, September 11th, 2010

By Kristen Fraser, TVS Staff Writer

Collecting tenant debts is an unfortunate aspect of renting.

Having the proper tenant screening information will save you time and money.

Michael Tinant, an employee at Wiggins Adjustments, a long time established collection agency in Vancouver, explains that the “more information given on a rental application, the easier it is to track down renters.”

He recommends that landlords, Realtors, and property managers keep a file of all tenants’:

* Social Insurance Numbers
* Dates of birth
* Previous addresses
* Employers
* Personal references

Having such information on file can also act as a deterrent for tenants considering delinquent behaviors.

Collecting tenant debt can be stress free with the help of a tenant debt collection agency. Most agencies only require payment from the landlord when payment is collected from the tenant. Generally, collection agencies charge around 35% of the money collected. Be careful to read the small print as many agencies charges increase if the collection is less than $250. Individual agencies vary, make sure to research different agencies and choose the service that best suits you.

To minimize the risk of tenant debt, it is strongly recommended that landlords, Realtors and property managers have the prospective tenant read and sign a Notice to Tenant form available from Tenant Verification Service alerting the tenant that bad habits will be reported to TVS, a tenant credit reporting agency.

These forms make a very strong impact statement and will reduce the risk of tenant debt and of late rent payments.

The Bentley-driving tenant from hell

Thursday, August 26th, 2010


She’s b-a-a-a-a-ck.

The Bentley-driving, condo-trashing tenant from hell who likes to claim she’s a Persian princess is back before the Landlord and Tenant Board for the umpteenth time.

Call her Mojgan Amir-Davani — or by her other six known monikers: Mozhe Aamere, Mozhe (Mozhgan) Avanni, Mozhe Amerjhajar, Mozhe Sheena Mere, Mozhgan Amere Ghajaar or Amiri Mojgan.

Whatever her alias, her modus operandi is the same: She’s terrorized at least four high-end condo owners in North York, convincing them she’s a successful broadcasting executive only to turn into a destructive squatter who expertly plays the system for months of free rent before she’s finally turfed out and moves on to her next victim.

We first told her tale here in January, of frustrated landlord Jane Randall who rented her investment property to the dark haired beauty only to be stiffed with $12,000 in unpaid rent and thousands more in damage.

Claiming to be suffering from cancer and refusing to move, her dog’s feces spilling off her balcony, the carpets stained with blood and urine, Amir-Davani was brilliantly manipulative.

When Randall repeatedly turned to the tenancy board for help, she was told to wait. And wait some more.

Six months later, she finally left only to move down the street into a Hollywood Ave. condo owned by another small landlord who’s now going through the same horror story.

We’ll call him Frank because he’s too embarrassed to use his real name. Renting out his two-bedroom luxury unit for the first time, the 35-year-old scientist was counting on the $1,920 monthly rent to help pay off his student loans and mortgage.

He figured his realtor had found him the ideal tenant when she arrived in a chauffeur-driven Bentley to sign the deal in February.

She said she was newly arrived from California and provided a reference no one seems to have checked.

Within a few months, his kitchen was damaged by fire, tenants below were complaining about feces dripping from her balcony and her rent cheques began to bounce as hard as a rubber ball.

Amir-Davani didn’t respond to a request for comment.

During a recent inspection, a contractor told Frank it will cost $9,800 to repair the damage so far. He’s also out $2,000 in legal fees and at least $6,000 in arrears.

“It’s hard to sleep some nights,” Frank admits. “The financial cost is one thing. But then there’s the emotional thing: Is she ever going to be out?”

He’s turned to Harry Fine, president of Landlord Solutions and the paralegal who helped evict Amir-Davani from a Harrison Garden condo in 2007.

“I see it every week and my heart goes out to them,” says Fine of naive landlords scammed by professional squatters. “They don’t check references. They don’t do credit checks.”

She finally agreed to move by Aug. 7 as long as Frank waived her back rent and damages. Not surprisingly, the date came and went, with her still comfortably ensconced in his ruined condo.

What she didn’t know is that Fine arranged for her to be confronted by Frank, Randall, and her 2007 landlord when she arrived at her eviction hearing Aug. 9.

“Like a husband walking into a room to be faced by his three ex-wives who had been exchanging stories, the tenant walked into the hearing room Monday morning to find not one but three of her victims,” Fine recalls. “She was furious.”

A landlord and tenant adjudicator gave her until Aug. 31 to leave. But Frank’s hardly home free: As soon as Amir-Davani files an appeal — and she’s vowed to do so — he’ll be back waiting for yet another hearing and yet another eviction date.

“The legal system just takes forever and is so weighted to the side of tenants,” he complains.

Which makes even less sense when this notorious tenant has been the subject of so many eviction hearings.

“She’s been in the exact same hearing room and still it goes on? How does someone get away with that?” he sighs.

“She’s the tenant from hell and beyond.”

The OLA Brochure! Print it Out, Post it, Spread the Word!

Monday, March 29th, 2010